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Overcoming SIP Phobia

Legacy service providers are still afraid of that big, bad, scary IP telephony - this is apparently one of the reasons why SIP hasn't been as fully adopted.

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Internet Of Things 'Overhyped,' Say IT Execs

IT executives expect the IoT to impact their businesses, although they're not sure how, finds CompTIA survey. The survey also found that only 8% of IT execs have explored potential IoT product...

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Global Forum: Innovation creates opportunity, causes disruption

Geneva, Switzerland -- The 23rd Global Forum, an annual policy and strategy conference for technology leaders, was held last week in the shadow of the International Telecommunications Union’s (ITU)...

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Why Business "Collaboration" Needs Federated UC

In a recent post, I pointed out that the official definition of “communication” means interacting and exchanging information between LIVE people. However, I believe that the term “collaboration”...

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IT Chief Of The Year: Bank Of America's Cathy Bessant

Cathy Bessant leads BofA's 100,000-person technology and operations group as the bank scraps back from financial and regulatory disaster. Her formula: Steady, reliable performance over glitz.

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Planning for the Best UC Experience? Follow the Millennials

As UC continues to evolve under the UCStrategies definition, “Communications integrated to optimize business processes,” I can’t help but think where UC will ultimately end up and what it will look...

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Five big IT trends for CIOs in 2015, five IT resolutions

The monolithic app is dead, standardization often trumps innovation, and more. CTO and SearchCIO expert Niel Nickolaisen lays out the big CIO trends in 2015 and how he plans to respond.

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At CES: Consumer products with IT implications

LAS VEGAS – At International CES, it's easy to understand why IT managers are losing control of technology-buying decisions.CES is not a conference aimed at IT managers. The focus is on new electronic...

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Top 10 IT Issues in Education

Staffing, the use of technology in teaching and learning and sustainable funding head the list of IT concerns for colleges and universities in the new year.

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Two Peas In a Digital Pod: The CIO and CSO

CEOs know all too well the amount of jockeying, competition and political maneuvering that happens in their leadership team. In the C-suite, it’s simply the way business gets done. This competition is...

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UC's Evolution: Becoming a System of Insight

It's time for UC vendors to reinvent the way we work -- and recreate the world of enterprise applications in the process. The end goal? Unified business.

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4 Ways That Data Is The New Utility (Yes, Really!)

Work with me on this. I know it sounds strange to many in the IT world, but your customers are starting to think of your IT service as a utility. Like electricity, gas and water. Something they turn on...

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Re-Examining Self-Service

A pair of studies highlight the need for both companies and solution providers to revisit the breadth and quality of the self-service options they offer. What do consumers want in terms of customer...

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How JetBlue uses tech to help customers take flight

When you think of good customer service, Amazon and Zappos may come to mind, but a major commercial airline may not. JetBlue is working to change that perception by incorporating new technologies that...

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Tech Buying: 6 Reasons Why IT Still Matters

When Bain & Company conducted in-depth interviews with 67 marketing, customer service, and supply chain professionals in February 2014, it found that nearly one-third of technology purchasing power...

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Alcatel-Lucent Enterprise's Great Escape

A year ago it seemed to me that Will You Still Love Me Tomorrow expressed what Alcatel-Lucent Enterprise would be asking its customers and partners as it transitioned to an independent company. Now...

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Information Security: Identifying Your Weakest Links

Modern security execs use existing tools to identify areas of risk and find new ones to track, evaluate, and share their progress.

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The Reinvention of the Communications Business Partner

The successful business partner has evolved from a seller of boxes to a seller of solutions -- a best-of-breed approach.As communications vendors and their products have evolved, so have the people...

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Why CIOs Need to Use Predictive Metrics

Being able to accurately predict the future is a skill that not every IT professional or business leader posses.Some IT leaders can see upcoming trends, adapt to them before they make their presence...

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Enough Talk of Big Data, Let's Do Something With The Data We Have

The technology world is buzzing about “big data” and the Internet of Things (IoT).  I understand the fascination. It is, after all, an impressive vision of the future.  Aldous Huxley would be, well,...

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